If you use this company, you will probably get screwed too.

Recently, I decided to take a piece of my popcorn ceiling and send it to a lab to check for asbestos. The bad news came back, it tested positive for asbestos.
Now, I know if you don’t “play with it” it wont hurt you. However, I’d feel a lot better with it gone, and it’s flat out ugly. After checking around online, I decided to go with Affordable Abatement.
A sales rep named Bill Hudson came by to do an estimate. He was fairly friendly and seemed knowledgeable. We talked about the time line for the service, and I was quoted 3 days. Fast forward to the beginning of the project. Since I had to move out of my house, I had to head over to the house in the morning to let the crew in. The supervisor asked me for my house key so he can let himself in the following days. Of course, I said no. He started to argue and tell me he was insured and bonded. Well buddy, that’s great. I’m still not giving you my key.
Within 2 days the service was completed. I was excited–2 days early!! When I went inside, I started to see the damage. My ceiling had severe damage from the workers. In the contract, I signed a waiver acknowledging “some” damage would occur, but this was excessive. On top of this, they put several staples into my walls and baseboards to cover them. After checking online, I found other users commenting that they were “rough on the edges” with getting the work done. (Lucky for me, I have a great dad who has been in construction. He spent an entire day mudding and taping to clean up the damage they had done.)
Upon inspecting the work, I notice a few problems. The screen for my bedroom is missing (why was this even messed with?) My cold air return went was damaged and missing from the house. They broke the towel rack in the bathroom, and lost some of the pieces from a light fixture in a hallway. The worst part you ask? Take a look below:

What’s that? An enormous piece of popcorn ceiling they didn’t even bother removing!! Maybe if they weren’t busy rushing through the job, they wouldn’t have missed things like this.
Fast forward to the resolution portion. I contacted Bill Hudson immediately who wanted to come to my house. Within hours of my e-mail, the supervisor came back to my house WITH MY WINDOW SCREEN to put it back up. Again, why was this taken?!?!
With him, he brought an employee named Ken Knudsen who is in charge of inspecting work. As soon as Ken came into the house, he started blaming me for the problems the workers encountered.
For the cold air return vent, he told me because of how it was installed, they had to break it to take it down and it’s not their fault. Let me set the record straight for you Ken. If this is the case, you can either not take it down. Or, simply call me and let me know what’s going on and ask what decision I want to make.
Now, for the towel rack. He asked how they could possibly knock down the towel rack, and pretty much told me it was my fault.
At this point, I knew I was getting nowhere. Clearly, this guy had a chip on his shoulder, and he was rude and accusatory. Luckily Bill Hudson appeared to be decent enough to offer the proper parts to fix the towel rack, and a replacement vent. They took a measurement of the opening and said they would get back to me. A few days later, Ken drops off a vent and leaves. Guess what? It doesn’t fix!! I don’t know how he could measure something and bring me another item that doesn’t fit. I sent off another e-mail…
5 days pass, I get ignored. At this point, I’m starting to get upset. I sent a final e-mail stating that I want a resolution by the following night or I will just take them to small claims court to resolve the problem. They admitted liability in the e-mail, and the case would be a slam dunk for me. At this point, I think they got the message.
I received the proper item to repair my towel rack. I also received a vent that’s a little big (it’s good enough), and he said he’ll find me the proper metal for my light fixture.
Needless to say, I wouldn’t refer my worst enemy to this company, please stay away.
P.S. I’m still waiting for the light fixture pieces to come.